Frequently Ask Questions
To further convenience our customers we have put together a list of Frequently Asked Questions. Find out more about Uranz following…
About Our Contact Form Covid Questionnaire
You may Request Service Appointments through CONTACT US.
At the beginning of the form it is necessary to fill out a brief Covid screening questionnaire before moving forward with your appointment request within 14 days. Once confirmed, we ask also that you confirm your appointments within 24 hours in advance so that we may ensure accommodations for all our great clients.
We appreciate your taking a few extra steps to be everyone safe while in our salon and spa.
How do I make an appointment?
Simply call or submit your appointment request/s through Contact Us.
What is your cancellation policy?
We respectfully ask that you give a minimum 24 hour notice if you must cancel or reschedule an appointment. The full service/s cost may be charged for late cancellations or no-show appointments.
What to do when you come to your appointment.
Dear valuable customers! In light of the COVID-19 pandemic, we ask for your patience and that you adhere to the following strict guidance in order to protect the safety of all our clients and employees. For your convenience you may use our website Contact Form to request your appointment.
1. No walk-ins, please make your appointment by phone, text or through our website,
2. On the time of your arrival, please call or text,
3. Wait outside Uranz in your vehicle until we check your temperature and are ready to serve you,
4. Only customers who have a scheduled service are allowed inside the Studio,
5. Wear a mask,
6. No beverages, food and reading materials (magazines, newspapers, etc…) are allowed in the Studio,
7. For product questions and purchases always ask our employees to assist you. Do not handle the products,
8. We prefer you wash your hair in advance of your appointment and limit blow drying if it is not necessary.
We are looking forward to seeing all of our clients! Thank you for being patient and understanding.
What is typical for tipping?
Our prices do not include gratuities for hair and spa services. Tipping is optional, however if you enjoy our services and especially if we exceed your expectations, it is very much appreciated. The industry standard is 15-25% of a services total.
Do you sell gift certificates?
Yes, you can purchase a Uranz Gift Certificate at our counter in various increments.
Facials & Skin Care
What skincare products does Uranz use for facials and sell in-store?
Our professional skincare products are used for our facials and sold in-store, including the Eve Taylor of London organic skin care line, the Blissoma organic vegan skincare line made in the USA and Dr. Jeff skincare products made in the USA.
Which service should I choose for my first facial appointment?
We recommend our Signature Facial. Our Esthetician will ascertain your skin care needs and develop your personalized treatments.
What is the OxyGeneo 3-in-1 Super Facial?
This type of facial provides an innovative skin renewing treatment that delivers three essential treatments simultaneously:
This exclusive combination improves the skin tone by evening skin texture and nourishing the complexion. The result, a balanced healthy glow!
Geneo+ Treatments do not require any downtime. Afterwards you simply go about your day. We do recommend however using a hypoallergenic sunscreen for at least 24 hours following your session.
What is the Skin Classic Treatment?
The Skin Classic Treatment is an affordable high frequency, non-laser technology for minor irregularities such as cherry angiomas, keratosis, fibromas, skin tags, hyperpigmentation, milia, sebaceous, hyperplasia and pimples from acne. The Skin Classic Treatment takes less appointment time and focuses on the epidermis only.
What is the Rezenerate Treatment?
Rezenerate is a revolutionary non-invasive treatment designed to diminish fine lines, wrinkles and blemishes, as well as acne scarring and pigmentation. This type of facial requires some downtime. During days three to five, the skin may feel dry as the top layer of stratum corneum processes a gentle delayed micropeel and the new layer forms.
During days five to seven, you will experience more evenly toned and textured skin. It is recommended to have the Rezenerate Facial every 7 to 10 days, seasonally.
My teenager has gotten spotty skin and now he/she is picking at it. What is recommended?
Hormonal changes combined with poor diet, stress, lack of sleep and other environmental factors that can wreak havoc on the skin. Lifestyle changes along with regular facials at Katya’s Spa go a long ways toward skin improvement! Before you purchase antibiotics or prescription acne drugs, set your appointment with us. We will give our professional recommendations on treatments and products for the very best results.
I'm middle-aged now and my skin has gotten dryer and more sensitive. Now I'm combating wrinkles, too. What should I do?
There are many factors that may cause skin to age prematurely including, overexposure to the sun, stress, and alcohol use and tobacco use. These all take a toll on your skin’s elasticity and vibrancy, especially over time. Start with your first consultation and facial, then over time, consistency of treatments at Katya’s Spa, and adherence to our recommended routine, you will see results, guaranteed! We recommend a more complex and focused daily facial routine to fully combat various signs of aging. Our skincare products are very effective toward reaching your goals, and available for purchase in-store.
Manicures & Pedicures
How long should I wait for my nails to dry before becoming active?
We recommend waiting about a half hour for nails to dry and an hour for toenails to dry enough for putting on shoes. We provide disposable slippers in the meantime.
Does Uranz spa services include removal of gels and acrylic nails?
We work exclusively with Shellac and Gelish, therefore we do not remove other brands of gels or acrylic nails. Each type of gel and acrylic nail requires varying methods and products for removal.
Should I shave my legs before a pedicure?
Shaving is recommended, but please be sure to shave at least 10 hours prior to your appointment. Newly shaven skin may become irritated with particular pedicure products.
Tinting & Waxing
How long should I wait between waxes?
Generally three to four weeks is recommended depending on how quickly your hair regrows. Usually hair grows slower during colder months and faster during warm/hot months. Seasons contribute to how often you may want to make your appointments.
What length should hair be before waxing?
Ideally between 1/4″ to 1/2″ in length.
Are there things I can do before waxing to help prevent irritation or pain?
Check first with your doctor, however some find that taking an over the counter pain reliever an hour before getting a wax helps to reduce some of the pain felt during the service. Make sure you do not exfoliate, expose areas to the sun, apply a moisturizer or exercise vigorously before your next waxing appointment. These actions may cause irritation and damage to your skin if done prior to your waxing appointment.
How should I care for my newly waxed skin?
You will be sure not to sunbathe, exfoliate with scrubs or acids, or go to workout for about 24 hours after waxing. Additionally, do not use anything that contains artificial colors or fragrances. They can irritate or infect your skin. If any wax residue remains on your skin it can be gently washed off with soap and water. Do not scrub. Applying a gentle body oil will also work for wax residue removal.
Will my skin be red after my service?
Most clients show some reaction after a wax service. It can vary from slightly pink skin to some swelling to small red spots from the hair removal. These are all normal and typically disappear overnight.
My hair is dry and damaged. What is recommended for repair?
First of all, we recommend getting a trim or cut to remove the unhealthy ends. Next, we suggest our Conditioning Treatment. Set an appointment with our professional stylists to get started on your hair repair today!
How often should I set hair appointments?
As a general rule our stylists recommend coming in every four to six weeks to maintain shape and color. It ultimately depends on personal preferences which differs from one person to the next. Ask our professionals about what best suits your needs and appointment setting. We’ll be glad to help!
What is Ombre?
Ombre is the effect of adding colors or tones that blend from dark to light.
What is Balayage?
Balayage is a free form highlighting technique in which color is applied to individual strands of hair. This technique results in a more natural look to highlighted hair versus foiling.
What hair products does Uranz use and sell in-store?
We use and sell AG Hair Care products. They contain no salt, parabens or gluten, leaving your hair feeling clean, natural and healthy. Ask our stylists about what works best for your hair type.